Standard In-App Purchase TermsLast Updated: October 2026
Refund Policy.
Official MySheltr Refund Policy for in-app passes on iOS and Android.
§ 1
Pass Pricing, Unlocks & Validity
MySheltr passes provide fixed contact unlock quotas with specified validity periods.
- Starter Pass — ₹299: 5 owner contact unlocks, 30 days validity.
- Standard Pass — ₹499: 15 owner contact unlocks, 60 days validity.
- Premium Pass — ₹999: 40 owner contact unlocks, 90 days validity.
- Instant digital consumable activation upon purchase.
§ 2
Refund Rule: No Refunds Except Technical Errors
Our refund rule is simple: no refunds, except for technical errors.
- No refunds once a pass is active or contact details have been unlocked.
- Refunds are approved exclusively for verified technical errors.
- Eligible technical errors: duplicate debit or payment deducted without pass activation.
§ 3
Platform-Specific Billing (Apple & Google)
In-app purchases on iOS and Android follow Apple Media Services and Google Play Billing frameworks.
- iOS purchases are billed through Apple StoreKit.
- Android purchases are billed through Google Play Billing.
- Users can also contact MySheltr support directly for billing verification.
§ 4
How to Report a Technical Error
Contact our support desk with your registered phone number and transaction receipt.
- Email: findyoursheltr@gmail.com.
- Include: Registered mobile number, transaction date, and order receipt.
- Inquiries reviewed and resolved promptly during business hours.